Exchange/Return Policy applies to units with manufacturer’s defect only. Units that arrive in good condition and fail to operate after proper installation by Authorized Installer fall under the manufacturer's warranty policy. Authorized Technician inspection and evaluation are necessary to check if the product has manufacturer’s defect. If the defective merchandise meets the criteria for replacement, the merchandise will be replaced with the same item. The following must be returned together with the defective merchandise:
- Sales Invoice
- Delivery Receipt
- Original packaging material, manuals, and accessories in good condition
- A duly approved inspection/evaluation service report for replacement of defective merchandise.