Choosing the Right AC Dealer and Service Provider

Choosing the right AC Dealer and Service Provider

1. When buying an air conditioner from a dealer choose a reputable Aircon Dealer with professional Service Team.
2. You could be tempted to go with cheaper products and “more affordable for now” services, but these low-quality products and services will cost you more 
3. Poorly made or poorly installed HVAC products won’t hold up over time. They usually require frequent and costly repairs that you wouldn’t have had to deal with had you gone with the right pros for the job. A knowledgeable HVAC professional will recommend the best products for you, because they know they will last and ultimately save you money!
4. Focus on Customer Service capability. There are too many aircon service companies out there that just come in and superficially fix whatever the problem is. But when trouble starts to come out, they ignore or abandon the job. When it comes to your HVAC system though, you want a contractor that will stand by the products and services they offer, and will ensure 100% satisfaction.

5. There are too many Aircon Dealers that offer cheap installation and preventive maintenance service these days. But customers don’t have any idea that materials used in installing aircons are substandard as some aircon brands have different specs for installation.  This may void warranty claims. Our home is a major investment, which means the airconditioning equipment you put in it must be protected. The only way to ensure this is by hiring a full-service Aircon company. If a contractor only offers supply and installation, who will you turn to when you need maintenance or repairs? You shouldn’t have to seek out multiple service companies for your aircon or ventilation requirement — you should choose a dealer/contractor that has comprehensive expertise in the field
6. One of the best ways to spot a professional HVAC technician is through the uniform he or she wears. Remember that identification is very important when it comes to home services, and a respectful company will ensure that you feel safe and secure. The tech’s name should also be on his or her uniform, and he or she should offer to show you a company ID, as well. This way, consumers can avoid potential scams.
7. A technician that simply walks in without regard for your home isn’t a professional. These individuals should be able to wipe their feet before they enter, and they’ll even wear shoe cover if they’re concerned about tracking dirt, mud, or grease onto your floors. They should ask your permission before entering any room of your house to check ventilation, and they should get your permission to reenter if they go outside to check your condenser unit, as well. A professional aircon technician treats you and your home with respect.

8. A professional aircon company will go over all the charges with you and explain them in detail. If you have questions, the sales and service individual should be able to answer them for you in a way you can understand. All in all, a professional aircon company like should provide you with outstanding customer service. After all, you’re paying for exemplary service, and the company you hire should treat you with respect. The characteristics above will help you feel confident in your aircon company decision.

9. Before you call a contractor, know the model of your current airconditioning system and its maintenance history. Also make note of any uncomfortable rooms. This will help potential contractors better understand your cooling needs.
    
10. Ask contractors for customer references and call them. Ask about the contractor's installation or service performance, and if the job was completed on time and within budget.
     
11. Look for EER rating or PS (Product Standard) mark on the unit. This means the manufacturer that produces quality product meet strict energy efficiency guidelines set by Department of Trade and Industry and offer significant long-term energy savings. Contractors should be able to show you calculations of savings for cooling equipment.
     
12. Expect a home evaluation— The contractor should spend significant time inspecting your current system and home to assess your needs. A bigger system isn't always better; a contractor should size the cooling system based on the size of your house, level of insulation, and windows. A good contractor will inspect your duct system (if applicable) for air leaks and insulation and measure airflow to make sure it meets manufacturers specifications.
     
13. Get written, itemized estimates— When comparing contractors' proposals (bids), be sure to compare cost, energy efficiency and warranties. A lowest price may not be the best deal if it's not the most efficient because your energy costs will be higher.
     
14. Sign a written proposal with a contractor before work gets started. It'll protect you by specifying project costs, model numbers, job schedule and warranty information.